These missed call service providers have proven highly successful, especially when a service is offered on-demand rather than being pushed at predetermined intervals throughout the day. In addition, users of voice-based services respond much more positively to features that are culture-sensitive and flexible.
In a world awash with technological advancements, can a missed service provider call save lives?
Missed call service providers such as Knowlarity offer a unique innovation in mobile phone usage in India by allowing users with just a minimum balance on their prepaid SIM cards to make a missed call to another number so that the other party will call them back to continue the conversation.
Even those with extremely serious conditions, many patients wait for the health worker’s arrival before following their advice. Therefore, it is important not to infringe upon the routine of the health worker. Furthermore, the cultural sensitivity to local demographics is another reason why features like the ‘Missed Call’ prove effective.
If health camps such as eye camps are held, Knowlarity Healthcare Suite’s missed call solution can be used to quickly register interested patients. In addition, you can easily request emergency services like ambulances, blood from a blood bank, etc., by calling this central help desk. With Knowlarity Telephony and Helpdesk, you can track every single request and make sure that all requests are closed inside the standard TAT.
A toll-free setup for healthcare workers sees a 30% uptake, but when the same service is offered via a missed call, the uptake increases to 70%. In India, the humble ‘missed call’ is perceived as a safe tool in an emergency or in the lack of funds to recharge, particularly among rural women as opposed to a Toll-Free number which, though free, is not perceived as free!
Reports indicate that a toll-free setup for healthcare workers sees a 30% uptake, but when the same service is offered via Missed Call, the uptake increases to 70%. A quick analysis of the evidence made it clear that missed calls in rural India are trusted and a reliable tool in emergencies or when funds are inadequate to recharge. Especially amongst rural women as opposed to a toll-Free number, which, while free, is not perceived to be free!
In addition to the exciting prospects of mobile phone-based healthcare services, it is also very important to understand and analyze the limitations of mobile phones.
A tailored solution requires thorough research and implementation at every stage.
Increasingly, patients have opted for home care as hospitals become overcrowded. It does mean, however, that a doctor is not readily available during a home quarantine. Smart IVRs can be used to measure the patient’s vitals and monitor their recovery in such cases.
Both large hospitals and the government can benefit greatly from this.
Missed call to book respective health services
The missed call solution of the Knowlarity Healthcare Suite can be used for quick registration of patients for health camps like eye camps. In addition, critical services like ambulances, blood from a blood bank, etc., can be quickly requested by calling this central help desk. A combination of Knowlarity telephony and Helpdesk helps track every single request and make sure that all requests are closed inside the standard TAT.
In addition to the customization, IVR surveys can provide a detailed analysis with multiple levels to assess and analyze the data collected. In addition to being of great use to researchers, all of this information is crucial in preparing for the next wave.
Missed call solutions helping patients stick to routine
missed call service providers can help you set up an automated system to help you remind your patients never to miss a dose of their medicine. Many hospitals are using missed call solutions.